1.1 Order Cancellation by Customer
a. You have the right to cancel your order within 1 hours from the time of purchase, provided that the order has not been processed or shipped.
b. To request a cancellation, please contact our customer support team at contact@brandland.in.
c. If your order is eligible for cancellation, we will process the refund within 5 business days.
1.2 Order Cancellation by the Company
a. In certain circumstances, we may need to cancel your order due to reasons such as unavailability of the product, technical issues, or suspected fraudulent activity.
b. If we cancel your order, we will notify you promptly and issue a full refund.
Refund Policy
2.1 Eligibility for Refunds
a. To be eligible for a refund, you must have a valid reason for requesting one, such as receiving a defective or damaged product, not receiving the product within the estimated delivery time, or receiving the wrong item.
b. Refunds will not be issued for change of mind or if the product is no longer required.
2.2 Refund Process
a. To request a refund, please contact our customer support team within 3 days of receiving the product.
b. Provide clear details and evidence, such as photographs, to support your refund request.
c. Our team will review your request and may ask for additional information if necessary.
2.3 Refund Options
a. If your refund request is approved, you may choose between a:
Full refund to your original payment method
2.4 Refund Processing Time
a. Refunds will be processed within 3 business days after the approval of your request.
b. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Non-Refundable Items
The following items are non-refundable:
- Digital products or services
- Gift cards or vouchers
- Perishable goods
- Custom-made or personalized items
- Return of Merchandise
a. If you are eligible for a refund due to a defective, damaged, or incorrect item, we may ask you to return the merchandise to us.
b. We will provide you with a return shipping label and cover the return shipping costs.
Exchange Policy
a. If you receive a defective or damaged product, you may request an exchange for the same item or a similar product of equal value.
